With Smartling, our 100% guarantee policy ensures that you are satisfied with each piece of content you translate with us. Our offerings stay on brand and maintain an MQM score of 98 – surpassing the industry average of 95.
This is achieved with a monthly quality check consisting of external, third-party auditing and real-time AI-powered quality assessment. We ensure human-quality translations by first using AI to analyze the source content, then use our dynamic AI workflows to make predictions and decisions to prep content for pre-translation.
Next, the AI-optimized content is sent through the translation workflow, running through multi-engine neural machine translation, translation memory, and LLMs. Finally, it’s shipped for automated (or human, as required) post editing.
