Intercom is an AI-driven customer service platform that helps businesses build and manage their help center knowledge base in one centralized system. Smartling's Intercom Connector enables you to seamlessly localize your help center content, ensuring consistent, high-quality multilingual experiences for your global customers. Once your Intercom workspace is connected to Smartling, you can request translations for your content directly within the Smartling platform, and completed translations are automatically delivered back to your Intercom environment.
Please note that this connector is a paid product. For pricing information, please reach out to your Smartling Customer Success Manager.
Supported content types
Smartling's Intercom Connector enables you to localize your help center content and currently supports the following content types:
- Public articles (draft and published)
- Collections
Intercom asset list
Once you have connected your Intercom account, your content will appear in the Intercom tab of your Smartling project.
When your content is pulled into Smartling for translation, it is imported as a JSON file. Each asset listed in your asset list corresponds to a JSON file in Smartling that contains the content for that item. Once translations for an asset are completed for a locale, the connector delivers the translations back to Intercom.
The file name in Smartling follows this format:Asset Name-Content Type-Content ID.json
Asset details
Click the information icon beside the asset name, to access the Asset Details page. Here, you can view additional information about the asset, including the translation status for each language. From this page, you can also Request Translation and Export Translations for the selected asset.
If you click on the name of a target locale from the Asset Details page, you can view the asset's content in the Strings View.
The asset id is listed under the asset name.
Search & filters
When you navigate to the asset list via the project's Intercom tab, you can view all the content pulled in from Intercom. On the left side of the page, you will find several filters including:
Intercom filters
- Content Type: Filter by Intercom content type.
- Status (Intercom): Draft or published
- Search: Allows you to search by asset title.
Smartling filters
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Smartling Status:
Completed - Translations were successfully delivered from Smartling to Intercom.
Failed - The asset submission failed, or the translation delivery failed.
In Progress - The asset has been successfully sent to Smartling from Intercom, and the translation process has commenced but is not yet completed.
Not Translated - The asset has never been submitted for translation.
Translated - The asset was translated, but translations have not been delivered. - Language: Filter by target language.